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Chatbot technology

Chatbots for scalable process automation.

Chatbots enable communication, engage your audience on their terms, automatically and at scale.

Chatbots enable communication, engage your audience on their terms, automatically and at scale.

Supported by AI, Chatbots can already converse in ‘Natural Language’ with human beings. Further integratration with your internal data sources such as a CRM or ATS, chatbots can provide a tailored customer experience whilst streamlining sales and service business processes.

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Our service.

Custom chatbot solutions to meet your specific business needs. Bring us a problem and we’ll assess whether it’s something that can be solved with a chatbot. Our chatbot technology can connect and operate successfully in a number of environments from Facebook Messenger and your website to WhatsApp and more. Essentially, we programme it to converse with your audience in an engaging way, offering a slicker knowledge discovery and engagement experience.

We have won awards for our approach to chatbot projects and have utilised the technology to great effect, automating various processes across a number of industry verticals. From recruitment, e-commerce, company FAQ, to other user engagement areas. Delivering efficiency gains and a reduction in resource requirements. 

Client reviews.

"Ality manage the paid social and Google activity for our campaign 'There's A Beer For That'. They are professional and smart, increasing our reach and reducing our effective costs. They've done this through a smart data-led approach to content, codifying and optimising everything we do. We've been extremely impressed with their delivery and value."Jack Daniel, Beer & Pub

"Impressive understanding of our business and this is reflected in excellent paid search performance. They couple this with high standards of client service. I would happily recommend."Neil Scaife, Urban Exposure PLC

"Barry M is the UK's leading make up brand. Working with Ality is always a pleasure and we're delighted with the results we're achieving together. Highly recommended... unless of course you're another leading make up brand in which case, they're rubbish."Matthew Sweetapple, Barry M Cosmetics

"Ality have impressed with their knowledge in the digital marketing space. The team listened patiently to our evolving requirements and really demonstrated that they care about the success of my business too. They are professional, creative and come highly recommended if you’re looking for help with your digital marketing strategy."Daniel Coomber, Move Space London

Interested in working with us?

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